As people watch my story tonight on 911 hangups, I hope viewers remember that in most cases 911 operators work to save people's lives.
I've spent time at the 911 call center and found most of the employees I interacted with to be friendly.
The Houston 911 center takes somewhere near 300,000 calls a year, according to its spokesperson.
The cases in tonight's story deal with only a small portion of the calls the center receives. However they are important to bring to light. Every life is important.
I hope you will share with me your thoughts on the story.